Cancellation Policy
Please read these terms before confirming your reservation.
72 hours
Free cancellation window for standard bookings
30 days
Free cancellation deadline for peak season & holidays
4+ rooms
Group bookings follow their own cancellation terms
To best accommodate our guests while managing the unique logistics of operating on an island, the following cancellation policy will guide our operations:
1Standard Reservations
- Free cancellation: Guests may cancel their reservation up to 72 hours (3 days) prior to arrival with no penalty.
- 30% charge: Cancellations made less than 72 hours (3 days) to arrival will incur a 30% cancellation fee of the total reservation cost.
- Full charge: No-shows and cancellations made after check-in will be charged in full.
Remember the 72-hour window
Cancel at least 3 days before your arrival date to avoid any fee.
2Peak Season & Holiday Bookings
For bookings during peak periods (e.g. holidays, festivals and high-demand seasons), the following stricter policy applies:
- Free cancellation: Up to 30 days prior to arrival.
- 50% charge: Cancellations made 15 to 29 days before arrival.
- Full charge: Cancellations made less than 15 days before arrival, or no-shows.
Stricter during peak periods
Around holidays, festivals and high-demand seasons, cancel at least 30 days ahead for a full refund.
3Non-Refundable Rates
Bookings made under non-refundable rates are not eligible for refunds or date changes under any circumstances.
Final at booking
Double-check your dates before confirming a non-refundable rate.
4Group Bookings (4 Rooms or More)
- Full refund: Cancellations must be made at least 30 days in advance for a full refund.
- 50% fee: Group cancellations 15 to 29 days before arrival.
- Full charge: Cancellations made within 15 days of arrival.
5Changes to Reservations
- Date changes: Subject to availability and applicable rate differences.
- Within the cancellation window: Changes may still be subject to fees.
6Force Majeure & Weather Disruptions
As an island resort, we recognize that weather and transportation disruptions may occur. In cases of official weather advisories, flight cancellations (international visitors) or natural disasters, we offer:
- Flexible rebooking: Subject to availability.
- Partial credits: For future stays, where applicable.
Documentation may be required to process such exceptions.
7How to Cancel
To cancel a reservation, please contact us at:
- Email: info@advirginislandgh.com
- Phone: +233 25 611 2522
- WhatsApp: Message us on WhatsApp
- Website: If you made your reservation via our website, visit www.advirginislandgh.com and use the online cancellation option.
- Agents and agencies: If you booked through a third-party agent or agency, kindly contact them to process your cancellation.
All cancellations must be confirmed in writing.